Mighty Oak’s rates have changed as of January 1st – get the details here.


Find answers to common questions about the Massage Therapy services, rates, and policies of Mighty Oak.

If the answer to your question isn’t found here, you can get in touch by phone 250.704.0236, email, or through the contact page.

  • What can I expect at my first visit?

    Your first appointment includes an assessment, manual treatment, and a prescription of therapeutic home-care activities or exercises that are appropriate for you.

    Please arrive 5-10 minutes early to your first appointment so you have time to fill out a health history intake form. During your appointment we’ll review the form together, discuss your goals for treatment, and cover any concerns or questions you may have.

    Read more: What to Expect At Your First Massage Appointment

  • How long should my first appointment be?

    Book a minimum of 45 minutes for your first appointment. This ensures we have adequate time for your intake, assessment, initial treatment, and the prescription of any therapeutic activities or exercises for you to do at home.

  • Do I need a doctor’s referral?

    No. Registered Massage Therapists in BC are primary healthcare providers, so a referral is not necessary to book an appointment. However, certain extended health care plans do require a doctor’s referral, so please confirm with your health care provider to ensure you’re reimbursed for the treatments.

  • Do I need to undress for treatment?

    No. You are never required to undress any more than you are comfortable with. Treatment can be performed on a fully-clothed person.

    However, direct skin contact is most effective for therapeutic massage, and your RMT will typically apply oil or lotion to the area being treated. Only the part of the your body receiving treatment will be uncovered at any one time. Other areas will be securely and comfortably covered with linens and a blanket.

  • Is massage therapy painful?

    Therapeutic massage may be uncomfortable at times, though clients often refer to this as “good pain”. The level of discomfort depends upon the state of your tissue (healthy tissue is not painful with light to moderate pressure) and your goals for treatment.

    Therapeutic massage aims to address problematic areas and problematic soft tissues are often tender. This means that therapeutic massage may lead to some discomfort, but never more than you are okay with.

    During your treatment your RMT will check in often and make sure to work within your boundaries. Deep breathing and open communication will help keep things at an acceptable level.

  • Will I be sore after my treatment?

    It depends. Soreness is determined by many factors, including: tissue health; dehydration; sensitivity of the area; prior injuries; and any systemic conditions or issues. You may feel mild soreness after a massage for a day or two, similar to having completed a tough gym workout.

  • What should I do after my massage?

    Generally speaking, it’s best to rest and drink an extra glass or two of water. At your appointment your therapist will advise you as to the most appropriate post-massage care for your specific needs.

  • What does massage therapy treat?

    Therapeutic massage effectively treats many different conditions and ailments, both acute and chronic. You can learn more about who can benefit from a Mighty Oak massage on the Who We Help page, or browse a list of conditions below.

    • Bursitis
    • Cancer
    • Carpal Tunnel syndrome
    • Cerebral Palsy
    • Chronic Bronchitis
    • Chronic Fatigue Syndrome
    • Compartment syndrome
    • Contusions (bruising)
    • Cystic Fibrosis
    • Degenerative Disc Disease
    • Diabetes Mellitus
    • Disc Herniations
    • Edema (swelling)
    • Emphysema
    • Fascial and muscular imbalances
    • Fibromyalgia
    • Frozen shoulder (adhesive capsulitis)
    • High stress levels
    • Hyperlordosis / Hyperkyphosis
    • Iliotibial band contracture
    • Joint injuries
    • Ligament sprains
    • Migraine headaches
    • Migraines
    • Multiple Sclerosis
    • Muscle spasm
    • Muscle strains
    • Myofascial trigger points
    • Osteoarthritis
    • Parkinson’s Disease
    • Patellofemoral Syndrome
    • Peripheral nerve compression syndromes
    • Peripheral nerve lesions
    • Piriformis syndrome
    • Plantar fasciitis
    • Pregnancy
    • Rheumatoid Arthritis
    • Scar tissue
    • Sciatica
    • Scoliosis
    • Sinusitis
    • Spinal Cord Injuries
    • Systemic Lupus Erythematosus
    • Tendinitis
    • Tension headaches
    • Tension headaches
    • Thoracic Outlet syndrome
    • TMJ Dysfunction
    • Torticollis (“kinked neck”)
  • What massage techniques will my RMT use?

    The RMTs at Mighty Oak are experienced in a variety of specific techniques, including Systemic Deep Tissue Therapy® and myofascial release. However, during your appointment your therapist will blend different techniques together in a way that is best suited to your goals and situation.

    You can learn more on the Massage Techniques page.

  • What’s the difference between a RMT and a masseuse or bodyworker?

    Registered Massage Therapists are regulated, highly-trained, primary healthcare providers. RMTs in British Columbia undergo extensive training and rigorous evaluation by the College of Massage Therapists of BC in order to be given the title.

    RMTs must graduate from an accredited program and pass a provincially-regulated board examinations. Once registered, RMTs must adhere to regulations set out by the CMTBC, including fulfilling requirements for continuing education.

    Conversely, masseuses and “bodyworkers” are not regulated healthcare professionals, and can be anyone from a student with basic training to an individual with a general interest in massage.

  • What is your cancellation policy?

    A cancellation fee may be charged for cancelling or rescheduling your massage appointment, but only if little or no notice is provided.

    A fee will not be charged if:

    • You provide at least 24 hours advance notice; OR
    • You need to reschedule or cancel your appointment due to health and safety reasons

    50% of the booked service is charged if:

    • You provide less than 24 hours notice

    100% of the booked service is charged if:

    • You miss an appointment entirely, without any notice (aka the ‘no-show policy’)

    Cancellation fees cannot be billed directly to your insurance provider. We require a valid credit card from all clients, which is stored in our secure booking system. Your credit card will automatically be charged any required cancellation fees.

    Depending on your individual situation, we may waive or reverse cancellation fees. However, scheduling conflicts are not considered to be a valid reason to waive fees.

  • Do you accept ICBC, DVA, and MSP claims?

    Yes. Mighty Oak is directly opted-in to ICBC, DVA, and MSP plans. If you qualify for coverage through any of these providers, we can bill them directly on your behalf.

  • Do you accept WorkSafeBC (WCB) claims?

    No. Mighty Oak is not currently taking on any new WorkSafeBC (WCB) claims.

  • Can you directly bill my extended health benefits plan?

    Yes! The following plans can be billed directly*:

    • Canada Life (formerly Great West Life)
    • Pacific Blue Cross
    • Greenshield
    • Chamber of Commerce
    • Claim Secure
    • Cowan
    • Desjardins
    • Group Health
    • Industrial Alliance
    • Johnson Group
    • Manion
    • Manulife
    • Standard Life
    • Sun Life
    • Telus Adjudicare

    *Please remember to bring your benefits card to your appointment.

  • Can you tell me details about my extended benefits coverage?

    No. You have to contact your provider directly to find out the details of your coverage.

    When we submit your treatment for coverage through your provider they will tell us only if you have coverage – yes or no. If yes, then they will let us know how much they will cover for the treatment submitted. They will not tell us your total amount of coverage, or how much your deductible is, or any other details about your plan.

  • Do I have to book my sessions online?

    No. You are welcome to get in touch with Mighty Oak however you are most comfortable to book appointments. Please see our contact page for full details.