COVID-19 Protocols

Masks

At this time, everyone (both patient and therapist) will still be required to wear a clean mask while inside the clinic and treatment room. Masks are still recommended indoors for those who have not been fully vaccinated, and we will not be monitoring your vaccine status.

Screening

You will still be asked to complete a screening survey within 2 days of your appointment. If you are experiencing any COVID-like symptoms or feel unwell, please cancel your appointment and get tested for COVID-19.

If you have experienced any difficulties with the COVID screening survey, please make sure you are using a Google Chrome browser, and not Internet Explorer.

Hand Hygiene

Please make sure to use the provided hand sanitizer upon entering the clinic space. There are also washrooms available to wash your hands if you would prefer.

Avoid Touching Face

Please avoid touching your eyes, nose, or mouth to prevent infection. If you have an itch, tissues can be provided for you, to avoid using your fingers.

Enhanced Cleaning

Enhanced cleaning protocols will continue to be followed in the clinic environment. This includes cleaning and sanitizing surfaces between every appointment and the use of an air-filtration unit.

• Confirm you are in good health before visiting the clinic by completing the pre-screening survey that is sent to you.
• Do not enter the clinic until 2-3 minutes prior to your appointment start time. Please wait at the reception desk for me to come greet you.
• Please bring a fresh/clean mask to all sessions (we will have them at the clinic if you require one).
• We ask that you fit your own mask prior to entering the clinic, as our reception area is considered an indoor public space.
• Use one of our sanitizer options upon your arrival.
• Come alone to your appointment if possible.
• Take a seat if needed outside the treatment room or in the main reception area.
• Upon arrival we will ask you some screening questions, take payment if needed, and will email receipts.
• Your RMT will be masked upon greeting you, and may ask more screening questions. We will record your consent and move along with treatment if it is safe to do so.
• If they have any concerns, your RMT may choose to postpone treatment; safety for everyone is paramount!
• If you CHOOSE to not wear a mask (either your own, or one provided to you) we will respectfully decline to provide you service.
• If you are UNABLE to fit a mask due to disability, your treatment may be postponed should your RMT decide that is the safest course of action.
• We will do our best to book your follow-up treatment while you are in your appointment. Unfortunately we cannot have our usual casual conversations at the front reception area for the time being.
• You are welcome to call 250-704-0236 to schedule your next booking if needed!

• All bookings now require a short pre-screening survey where you will be asked to self-assess for any COVID-19 related symptoms.
• Your pre-screening email will be sent to you roughly 24 hours prior to your appointment. Please complete this short survey prior to your appointment.
• Upon arrival to the clinic, we will ask you about any changes to your health.
• You will not be charged for cancelling appointments due to COVID-19-like symptoms, or if you have had contact with someone with COVID-19-like symptoms.
• Your therapist will wear a properly-fitted mask covering the nose and mouth at all times: during every treatment, and while in the clinic environment. This is both a standard set by the College of Massage Therapists as well as an order by the Minister of Public Safety and Solicitor General issued November 24, 2020.
• Your therapist will be wearing a fresh mask and a fresh apron for each appointment.
• All therapist(s) and staff will be completing a daily COVID-19 self-assessment. We are watching for any symptoms that could even be mildly related to COVID-19 to keep you and our staff safe. We will not return to work until we are symptom-free or advised by a Physician that we are cleared to work.
• Extensive cleaning and sanitation protocols are in place in the clinic. All high-touch surfaces are cleaned and disinfected using a Health Canada- approved disinfectant before and after each appointment. Anything that cannot be adequately sanitized has been removed from the treatment room. The treatment room is thoroughly stripped, cleaned, and sanitized between each and every patient.
• A HEPA air filtration unit is used in the treatment room.